FAQ

We are 100% cruelty-free
VEGAN-friendly.  
NO animal products are used in any of our products
We NEVER test on animals
Modern Minerals is an Independent Company

Giving

“Your purchase of Modern Minerals products purchased here includes a 5% donation of sales to Rainforest Trust – an organization that helps purchase and protect tropical habitat to save endangered species by working with local organizations and communities throughout Latin America, Africa and Asia.”  

Visit their website to find out about the work they do:  www.rainforesttrust.org

 


 

CONTACT US:

Customer Service:  hello@modernmineralsmakeup.com

By using our site, you agree to the terms of our policies.

We always return our emails:

We will always try our best to respond to your questions or inquiries about orders.  If you are think you not hearing back from us, please check your spam, email blockers or check your junk mail.  Its most likely that we have tried to email you and we cannot get through.

 

SHIPPING:

Shipping prices are flat rates in the continental US. Purchases $50 and up are Free!

Shipping options will show at final check out.

Allow 2-4 days to process your order.  Once your order is processed, you will receive and email with your tracking number.

USA:

USPS First Class shipping is just $5.50 

If you are in a big rush, please contact us and we'll try our best to work something out with you.

We ship internationally!  The shipping rates are calculated at checkout. Please contact us if you have any questions.  

LOST or LATE Packages:

We cannot control or take responsibility for packages lost in transit or for any weather delays or other issues that are out of our control.  

If your tracking number is not providing enough information, please contact your local POST OFFICE or Mail Carrier.  They can access more information for you.

* Once packages leave us, it is 100% in the care the post office to deliver the packages to you.  

* Ensure you provide us with your correct address according to USPS.

* Sometimes neighbors may receive packages for you.  Check with your mail carrier, your doorman and of course your local post office. 

We will try our best to help you track your order.  Keep in mind, we can only access the tracking information provided.  

Where To Find Each Product's Ingredients:

Our ingredients are listed on the right tab titled "Ingredients".  You will find this tab to the right of the tab titled "Details".   Simply click on the respective tab to find out the information about each product.  Some of our lip colors contain a small amount of synthetic color.  Please find the ingredients listed with each lip colors ingredient list.  Do not use if you believe you may be allergic or sensitive to any of the listed ingredients.  Please ensure you read all of the ingredients listed before purchasing and using.  

If you have any questions, email us at hello@modernmineralsmakeup.com 

Our Policies:

Product Colors Representation:

Please note that while we've tried to represent colors as accurately as possible they may vary slightly from the way they appear on your computer monitor. As we are unable to accept returns on opened products we highly recommend that you order SAMPLES if you are unsure about any of our color  ♥  

Consumer Awareness:

Modern Minerals Make up will not be held responsible for any allergic reaction to any of our ingredient or product we offer.  Individuals are responsible for reading & researching all ingredients and to determine with your doctor or medical professional if they are suitable for you.  

The information presented herein is intended for educational purposes only.  These statements have not been evaluated by the FDA and/or Health Canada and are not intended to diagnose, treat, cure or prevent any disease. Individual results may vary.  * If you have any allergies, please read our ingredient list and consult with your doctor before using any of our products.     

 

Cancellation Of Orders:

If you wish to cancel BEFORE we have sent goods, you must email us ASAP. If your order has not been sent, we will cancel it without charge.

Return Policy:

We get it, sometimes we change our minds...   Or if you are simply not happy with your purchase, please email us.  Please keep in mind, we are a small indie business and do not re-sell or re-stock returned products.  We appreciate honest and respectful communication, and we will do our best to work with you.  

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply:  

Modern Minerals Make up is not responsible for returned goods lost or damaged in transit.  We highly recommend that customers return the products to us with a tracking number and postage insurance.  We do not refund the cost to ship the returned products. 

Damaged Products:

If a newly ordered product has been damaged in transit to you or is faulty, please email us at hello@modernmineralsmakeup.com within 48 hours. We will gladly arrange a replacement.  Return the damaged item by regular post and we will refund you for standard USPS rate and send you a replacement of the same item without further postage charge.

Ordering Policies:

Try + Travel sizes as well as Mini trial sizes are offered for sale to help customers in choose the correct shade(s) and we will not accept repeated or multiple orders for samples of the same shade.  We reserve the right to decline any order.  All orders are accepted subject to our Terms and Conditions of Sale.  Modern Minerals Makeup will not be liable for orders delivered to incorrect shipping addresses which have been provided by the customer at the time of ordering so please make sure your details are correct when you place your order.

 

General Policies:

By providing us with information though modernmineralsmakeup.com and/or modernminerals.ca, we respect your privacy. We will not provide your information to other parties for their use in marketing their products or services.

We do not collect personally identifiable information about you, except when you provide it to us. To protect your personal information, users registering at the website must also enter a user name/email address and password. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcome email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Modern Minerals offers its customers.

 

Copyright:

All designs, text and graphics contained in this website and blog and all other social media platforms are the copyright of Modern Minerals Make up. No part of this website may be copied or adapted without the prior written consent of Modern Minerals Make up. All information and content available on the Site and its look and feel, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of Modern Minerals Make up, is protected by Canada, United States and international laws, including laws governing copyrights and trademarks.

 

Products for Personal Use:

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our policies.

 

Information Accuracy:

We attempt to be as accurate as possible when describing our products and colors on our Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.

 

Indemnification:

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

 

Links to Third Parties:

We are not responsible for the content of any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

 

Modern Minerals Inc. reserves the right to change our terms and conditions at any time.