Policies + additional info

Product Colors Representation:
Please note that while we've tried to represent colors as accurately as possible they may vary slightly from the way they appear on your computer monitor. As we are unable to accept returns on opened products we highly recommend that you order SAMPLES if you are unsure about any of our color.

 

Consumer Awareness:

Modern Minerals will not be held responsible for any reaction to any of our ingredient or product we offer.  We offer sample of our eyeshadows & foundation so to test for any allergic reactions.  By using Modern Minerals Makeup, you agree to the terms of our policies. When using mineral powders, we advise avoiding inhalation, direct contact in eyes and not for human ingestion.  Products containing Ultramarine Blue, Ultramarine Violet, Ultramarine Pink, Ferric Ferrocyanides are not approved for use on lips.  Modern Minerals Makeup is for external use only.  If irritation occurs, discontinue use immediately and contact a physician. The information presented herein is intended for educational purposes only.  These statements have not been evaluated by the FDA are not intended to diagnose, treat, cure or prevent any disease.  Individual results may vary.  

Shipping:  
Shipping prices are flat rates in the continental US.   Rates are added when you are ready to check out.  
Please allow for 2-4 days processing.  
After your order is processed, see shipping time frames below:
Purchases $50 and up are Free!
Standard shipping within the USA:  2-9 days is $5.50.  


We ALWAYS return our Customer Service emails:

If you are think you not hearing back from us, please check your SPAM, email blockers or check your junk mail.  Its most likely that we have tried to email you and we cannot get through.  We will always try our best to respond to your questions or inquiries about orders.  

Lost Packages:

Please note:  **We do not take responsibility for packages lost in transit or for any accidents delays or other issues that are the responsibility of the shipping service**.  If you are concerned, we encourage you to always purchase shipping options that offer tracking and/or insurance.  

Cancellation Of Orders & Returns:
If you wish to cancel BEFORE we have sent goods, you must email us ASAP. If your order has not been sent, we will cancel it without charge.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply:
We do accept returns or exchanges for any full sized products within 7 days of purchase. For products for return, we must receive the unused and unopened containers with the seal intact, in the same condition as they were originally sent by Modern Minerals. For reasons of hygiene we will not accept for exchange or refund any item which has been opened or used or is not in the exact condition in which it was sent by us. **We do not accept returns on sample sized products.
Please contact us by email to confirm which items are being returned, we will then issue you with a email confirmation and an address to send the goods back to us.  Modern Minerals is not responsible for returned goods lost or damaged in transit.  We highly recommend that customers return the products to us with a tracking number and postage insurance. We will not refund of the cost to ship the returned products.  Refunds will be made to the same account charged within 30 business days of receipt of the returned goods.
Sale Products:
Sorry, we do not accept returns on sale products
Damaged Products:
If a newly ordered product has been damaged in transit to you or is faulty, please email us at info@modernminerals.ca within 48 hours. We will gladly arrange a replacement.  Return the damaged item by regular post and we will refund you for standard USPS rate and send you a replacement of the same item without further postage charge.
Ordering Policies:
Sample sizes are provided for sale to help customers in choose the correct shade(s) and we will not accept repeated or multiple orders for samples of the same shade.  We reserve the right to decline any order.  All orders are accepted subject to our Terms and Conditions of Sale. Unfortunately, we cannot accept orders delivered to a P.O. Box. Modern Minerals will not be liable for orders delivered to incorrect shipping addresses which have been provided by the customer at the time of ordering so please make sure your details are correct when you place your order.

 

PayPal:

When using PayPal, we strongly encourage you to please confirm that the address you have listed with PayPal is the correct address you would like your package sent to.  If it is a different address, please be sure to email us at hello@modernmineralsmakeup.com.  Once a shipment has left our location, it is no longer our within our control or responsibility.

General Policies:
By providing us with information though modernmineralsmakeup.com and/or modernminerals.ca, we respect your privacy. We will not provide your information to other parties for their use in marketing their products or services.
We do not collect personally identifiable information about you, except when you provide it to us. To protect your personal information, users registering at the website must also enter a user name/email address and password. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcome email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Modern Minerals, Inc offers its customers.
Copyright:
All designs, text and graphics contained in this website and blog and all other social media platforms are the copyright of Modern Minerals. No part of this website may be copied or adapted without the prior written consent of Modern Minerals Inc. All information and content available on the Site and its look and feel, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of Modern Minerals, is protected by Canada, United States and international laws, including laws governing copyrights and trademarks.
Products for Personal Use:
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our policies.
Information Accuracy:
We attempt to be as accurate as possible when describing our products and colors on our Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.
Indemnification:
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
Links to Third Parties:
We are not responsible for the content of any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.
Modern Minerals reserves the right to change our terms and conditions at any time.